Quality Assurance

We help our customers achieve results. Our technical, quality, and people certifications have helped us control the cost, improve the quality, and accelerate the delivery of applications, and as a result, increase and maintain customer satisfaction—the true measure of our process improvement initiative and our performance.

Accenttech LLC’s commitment to stringent quality standards in business processes, services, and customer satisfaction is reflected in our quality assurance process—our strategy, management, and metrics—and in the certifications we have earned. Our strategy and quality-management systems promote continuous quality improvement, while metrics quantify measurable results.

Accentech LLC recognise how critical the quality of IT output is. Our quality strategy and objectives seek continuous improvement to enhance the quality of our services and deliver quality assurance benefits that ensure customer satisfaction.

Our objectives are to: * Provide quality software and services * Meet and exceed our customer’s requirements * Be a process-driven company * Provide early return on customers’ investments by completing projects on or ahead of agreed delivery schedules * Demonstrate commitment to achieving customer satisfaction * Maintain a Quality Management System that conforms to the ISO 9001: 2000 Standard and CMMI Level 5 * Continuously improve the QMS, establish metrics and use these for process improvements * Develop and nurture our human resources Quality Assurance is seamlessly integrated into every activity we do. We have a mature QMS that helps ensure that all software and service deliverables conform to specified requirements.

Our documented Quality Management System (QMS) consists of: * Quality manual * Process handbooks * Procedure manuals * Quality records * Checklists * Templates * Standards and guidelines Metrics Effective use of metrics in project management is a significant factor in our commitment to quality and continuous process improvement. Organization baselines and control limits have been established for both project and support services.