Accenttech covers everything from business advice, through development, to a fully commissioned operational system, delivered on time, to budget and competitively priced.
Our application specialists will design and develop a solution to deliver the requirements, reusing modules and current applications where possible to minimise bespoke application development, reducing project risks and costs, providing a fast return on investment
We integrate third party applications with current systems as part of a new solution or tailor existing applications to create greater productivity and enhance customer service.
We can help you automate and integrate business processes, reduce production costs, improve time to market and increase information sharing. Application solutions include enterprise resource planning (ERP) functionality, plus extensions in areas such as supply chain management (SCM), and customer relationship management (CRM).
Accenttech’s Application Management Services team is composed of professionals with deep industry expertise backed by experience in a wide range of technologies. Accenttech applications management services include:
* Rationalization: Application rationalization strategy, TCO/ROI calculation, data and operations management plans
* Outsourcing Assessment: TCO/ROI calculation, application transition methodology, future state delivery model, staffing projections, infrastructure requirements, SLA definition, vendor management, business continuity planning
* Production Support: Strategic planning and support, help desk, availability management, systems health monitoring, interface management , service level management , production control and management, business continuity planning, HR transition
* Maintenance: Problem management, enhancement support, implementation support , change management, service level management, business continuity planning, HR transition
* Performance Tuning: Performance tuning, batch optimization, resource rationalization, external interface management, resource utilization projection
* Gatekeeper: Change control, configuration management, release management, regression testing
* Reverse Engineering: Business process documentation, technical flows documentation, database schema documentation
* Decommissioning: Process migration strategy, operations manual, cutover migration, cutover management We have developed mature processes to facilitate both a smooth technology transition and a seamless knowledge transfer during early stages of application management engagements.
Our innovative financial models minimize the cost of transition and knowledge transfer and ensure that our clients benefit from outsourcing from the first day of the engagement. Services are provided within defined, agreed-upon service levels.
We leverage our offshore Software Development Centers to deliver cost advantages while providing the expertise required to manage services.